In a recent interview for Professional Pilot with Air Charter Safety Foundation President Bryan Burns, Magellan Jets COO and ACSF Vice Chairman Todd Weeber spoke about what COVID taught us about safety and service in private aviation.
In the interview, Weeber discusses the new safety protocols brought on by the coronavirus. He says business aviation customers have always expected a safe travel experience, and COVID has not changed that—but what the virus has revealed is which aviation providers have strong safety management systems, and which do not.
Weeber explained how Magellan’s strong SMS was the key to successful operations during the pandemic:
In the beginning, travelers were terrified of getting Covid, and we adjusted everything, including how we communicate. Overnight we went from a business aviation solution provider to a precision communications company. We were like Disney cast members, ushering our customers through their travel experience with kid gloves. Business and private aviation already required a high-touch service experience. Now it’s ten-fold.
It’s our job to keep everyone updated and feeling safe. And, if something goes wrong, we make things right. There is 100% correlation between service issues and safety issues. We empower everyone to view travel experiences through the eyes of the customer.
Magellan Jets operates the world’s most comprehensive service and safety management and quality assurance system, providing real-time, world-wide audit status of over 2,500 carefully selected aircraft and over 11,250 specifically chosen crew members. Through the Magellan Jets Preferred Network (MJPN), our flight operations team works in tandem with the country’s top aircraft operators in order to ensure consistent, seamless travel and excellent service, as well as adherence to the highest standards for health, safety and sanitization.
Weeber and Burns also cover how COVID has changed the way Magellan communicates with its guests, how SMS affects revenue, and how the company addresses sanitation from a supply chain perspective. Click below to read the full interview in Professional Pilot.