Flight Support Trip Manager

Overview

Employment Status: Full-time/Exempt*
Job Type: Full-time
Aviation Experience: 1 year (Preferred)
Work Location: Quincy, MA

POSITION OVERVIEW*

Come join the fast-paced private aviation industry! Be part of the logistics team that coordinates travel on private aircraft around the world.

Reporting to the Director of Flight Support, the Flight Support Trip Manager plays a vital role in the Flight Support Department. The role is a hybrid customer service/operations position. Flight Support Trip Manager will be responsible for not only executing the day to day flight operations on behalf of Magellan Jets’ clients but also delivery exceptional service and care to a client’s personal preferences and details. This includes anticipating client needs and getting ahead of potential problems such that clients never feel them. Below is a list of the core responsibilities of a Flight Support Trip Manager at Magellan Jets.

*Previous Aviation Experience Highly Preferred
*Previous Service Experience Highly Preferred
*Must be based in Boston area

Note that this position requires flexibility to work weekend hours and some night hours as required. 5 days a week, including 1 remote weekend day per week.

RESPONSIBILITIES

These tasks represent the core responsibilities of an FS Trip Manager and will continue to evolve as Magellan Jets’ grows and innovates. Regardless, the FS Trip Manager ensures the safety and quality of our client’s flights such that Magellan Jets always provides a world class flight experience.

Adhering to Magellan Jets’ employee customer service contract standards
Regular and timely communication with clients
Collaborate with other Magellan Jets’ employees to provide best client experience on each flight
Secure ground transportation and catering as well as other special requests
Manage changes to requests as required
Review flight itineraries for mission safety and relevant limitations
Manage changes to itineraries as required
Track active flights while they are in the air
Support any mechanical recovery or flight deviation requirements
Provide informed advice to MJ Members on best aircraft, routing, etc. to support their mission needs

Skills

Magellan Jets offers a comprehensive and competitive benefits package including Medical, Dental, Vision, Long-Term Disability 401K, life insurance, and Flexible spending option.

Please email cover letter and resume to [email protected]

Flight Support Trip Manager