Flight Support Trip Manager | Magellan Jets

Flight Support Trip Manager

Overview

Employment Status: Full-time/Exempt* Job Type: Full-time Aviation Experience: 1 year (Preferred) Work Location: Fully Remote Shift: Swing ( Weekends required, Night shift, Day shift, Some Holidays required) JOB REQUIREMENTS: – Bachelor’s Degree in Aviation or Service related fields – 5-Diamond Customer Service Experience or Pilot/Dispatch License POSITION OVERVIEW* Reporting to the Director of Flight Support, the Flight Support Trip Manager plays a vital role in the Flight Support Department. The role is a hybrid customer service/operations position. Flight Support Trip Manager will be responsible for not only executing the day to day flight operations on behalf of Magellan Jets’ clients but also delivery exceptional service and care to a client’s personal preferences and details. This includes anticipating client needs and getting ahead of potential problems such that clients never feel them. Below is a list of the core responsibilities of a Flight Support Trip Manager at Magellan Jets.

RESPONSIBILITIES

These tasks represent the core responsibilities of an FS Trip Manager and will continue to evolve as Magellan Jets’ grows and innovates. Regardless, the FS Trip Manager ensures the safety and quality of our client’s flights such that Magellan Jets always provides a world class flight experience.

  • Adhering to Magellan Jets’ employee customer service contract standards
  • Create and manage client and vendor contracts
  • Review and manage itineraries for safety and client changes
  • Secure and confirm ground transportation and catering as well as other special requests
  • Trip Financial Support
  • Trip Support from tracking to mechanical recovery/deviation requirements
  • Ability to follow escalation protocol/ERP/SMS
  • Effective communications to clients and the ability to quickly learn client support systems
  • Provide informed advice to clients on best options for their mission needs

Skills

  • Detail oriented
  • Strong communication skills
  • Ability to problem solve
  • Enjoys working in a team environment
  • Strong multitasking skills
Magellan Jets offers a comprehensive and competitive benefits package including Medical, Dental, Vision, Long-Term Disability 401K, life insurance, and Flexible spending option.
Please email cover letter and resume to [email protected]

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