INTRODUCING THE 15-HOUR JET CARD: THE PERFECT WAY TO FLY PRIVATE
EXPLORE THE CARD
mobile_phone

1-877-550-5387    |   Login

Technical Support

IT Help Desk

Overview

Employment Status: Full-time/Exempt*
Job Type: Full-time
Experience: 2+ years (Preferred)
Work Location: Quincy, MA

JOB REQUIREMENTS:
– 2+ Years working with Apple machines | Networks | Office 365
– Experience utilizing phone first support
– Experience utilizing and online support ticket based system
– Experience working in an Agile environment is a plus

POSITION OVERVIEW*
Reporting to the Director of Technology, you play a vital role in the organizational growth. The perfect candidate thrives in a fast paced environment, works independently, and loves the challenge of assessing incidents and applying solutions that provide superior technical support to our team. As a member of our team, you will work collaboratively with engineers acting as a first point of contact for IT support needs. This includes user management, mobile device provisioning and assistance, workstation imaging and maintenance, and user and troubleshooting and triage for network, operating system, and general computer use issues. This position is available immediately with the opportunity for future growth. 

Responsibilities

You are an energetic person who really enjoys learning, problem solving and determining the root cause. You have the capability to think on your feet, build rapport with team members. Day-to-day trouble shoo

  • Manage the Help Desk Ticket System
  • Act as first point of contact for internal users experiencing issues with systems and hardware
  • Assist employees with technical support for networking, operating system, and mobile devices
  • Assist with IT Onboarding for new team members
  • Identify and escalate emerging trends and issues
  • Gather the appropriate technical information for end user troubleshooting for bug fixes
  • Learn and build supporting documentation for our Applications
  • Provide online documentation tutorials and technical articles to minimize support needs
  • Proactively engage on continuous improvement efforts
  • Other general tasks and projects tha may be assigned as needed

Skills

  • Excellent organizational, verbal and written communication skills.
  • A desire to work within a fast-paced, collaborative, and team-based environment.
  • Ability to provide friendly serviece under pressure for internal and external clients
  • 1+ years of experience administrating Apple OS and MDM
  • 2+ years of experience using and maintaining Microsoft Office 365
  • Experience with networking is a plus
  • Experience with telephony/UC systems is a plus
  • Experience ITIL processes is a plus
  • Certifications (MSCA, A+, ITIL, etc.) a plus
  • Candidates must be eligible to work in the United States without limitation

Magellan Jets offers a comprehensive and competitive benefits package including Medical, Dental, Vision, Long-Term Disability 401K, life insurance, and Flexible spending option.

Please email cover letter and resume to [email protected]

Should you be selected for further consideration, we will be in touch with you directly. Due to the large volume of applications we receive, we will only be able to contact again those who are being most actively considered for a position.

Share this post

PROUD PARTNERS
Robb Report named our private jet membership “Best of the Best.” Join the membership program the magazine called “one of the most innovative and consumer-friendly jet programs in the year.”
The staff at Magellan Jets and on the aircraft where outstanding!! The level of communication through this process was exemplary. The best choice we made was the selection of Magellan Jets. Would never use anybody else.
-Magellan Jets Member
Our first flight was definitely a 5 star experience. Our family is totally spoiled now! All went smoothly and we all relaxed and snacked as we winged our way to Aspen. Thank you very much.
-Magellan Jets Jet Card Owner
Our first flight was definitely a 5 star experience. Our family is totally spoiled now! All went smoothly and we all relaxed and snacked as we winged our way to Aspen. Thank you very much.
-Magellan Jets Charter Client
100% positive experience. From booking to flight prep to destination. Quality work, folks. Thank you!
-Magellan Jets Jet Card Owner
Wonderful and smooth flight. The pilots were the best. Thank you Magellan for an amazing flight into Anguilla!!!!
-Magellan Jets Charter Client
This was an awesome experience. Beautiful aircraft. Wonderful crew and good catering. Thank you for the upgrade!
-Magellan Jets Member
The aircraft was pristine. The flight crew were friendly, warm, personal and professional. You can tell they love their job and the people they both work for and work with.
-Magellan Jets Charter Client
Great work on behalf of your whole team. We needed to get our 88 yr old mom to PA. Your personnel were outstanding! This is where companies either soar or crash...Magellan was flying high. Thanks so much.
-Magellan Jets Jet Card Owner
Previous
Next
A Purely Private Experience
send us an email
OR
Give us a Call for Immediate Assistance
877-550-5387
Magellan Jets Corporate Center 1200 Crown Colony Drive
Suite 600
Quincy, MA 02169
P: 877-550-JETS (5387) P: 617-328-JETS (5387) [email protected]
Bedford Private Jet Terminal Laurence G. Hansom Field
380 Hanscom Drive
Bedford, MA 01730
Directions
apple podcast

Magellan Jets jet card ownership, jet membership, on-demand charter, aircraft sales and management are programs of Magellan Jets, LLC (Magellan Jets®). Magellan Jets (the Air Charter Broker) acting as an “Authorized Agent” for the Program Member (Charterer) shall; maintain non-owned aircraft liability insurance, and personal injury coverage, contract for transportation services with only FAR Part 135 or 121 Direct Air Carriers or their foreign Civil Aviation Authority (CAA) equivalent that operate and exercise full operational control over those flights at all times. Magellan Jets does not own or operate aircraft nor is a direct or indirect carrier. Flights will be sourced through a proprietary Magellan Jets Preferred Network of Direct Air Carriers that meet all FAA or CAA safety standards and additional safety standards established by Magellan Jets.Magellan Jets does provide access to aircraft management services which are provided by FAR Part 135 and 91 Direct Carriers or their foreign Civil Aviation Authority (CAA) equivalent that manage the full or partial operation of the aircraft on behalf of the Owner (Aircraft owner) and exercise full operational control of all flights at all times.

© 2023 Magellan Jets

Privacy and Legal Information

Jet Card

The only Build-a-Card in the industry –
ultimate flexibility and consistency.
Build Your Card

Read More

MEMBERSHIPS

Guaranteed fixed rates and availability, while paying as you go.
Become a Member

Read More

CHARTER FLIGHTS

Access the safest and highest quality aircraft on a trip-by-trip basis.

Book a Charter

Read More

This website uses cookies to ensure you get the best experience on our website. Click to view Our Privacy Policy

Accept