IT Help Desk

Overview

Employment Status: Full-time/Exempt*
Job Type: Full-time
Experience: 2+ years (Preferred)
Work Location: Quincy, MA

JOB REQUIREMENTS:
– 2+ Years working with Apple machines | Networks | Office 365
– Experience utilizing phone first support
– Experience utilizing and online support ticket based system
– Experience working in an Agile environment is a plus

POSITION OVERVIEW*
Reporting to the Director of Technology, you play a vital role in the organizational growth. The perfect candidate thrives in a fast paced environment, works independently, and loves the challenge of assessing incidents and applying solutions that provide superior technical support to our team. As a member of our team, you will work collaboratively with engineers acting as a first point of contact for IT support needs. This includes user management, mobile device provisioning and assistance, workstation imaging and maintenance, and user and troubleshooting and triage for network, operating system, and general computer use issues. This position is available immediately with the opportunity for future growth.

Responsibilities

You are an energetic person who really enjoys learning, problem solving and determining the root cause. You have the capability to think on your feet, build rapport with team members. Day-to-day trouble shoo

Manage the Help Desk Ticket System
Act as first point of contact for internal users experiencing issues with systems and hardware
Assist employees with technical support for networking, operating system, and mobile devices
Assist with IT Onboarding for new team members
Identify and escalate emerging trends and issues
Gather the appropriate technical information for end user troubleshooting for bug fixes
Learn and build supporting documentation for our Applications
Provide online documentation tutorials and technical articles to minimize support needs
Proactively engage on continuous improvement efforts
Other general tasks and projects tha may be assigned as needed

Skills

Excellent organizational, verbal and written communication skills.
A desire to work within a fast-paced, collaborative, and team-based environment.
Ability to provide friendly serviece under pressure for internal and external clients
1+ years of experience administrating Apple OS and MDM
2+ years of experience using and maintaining Microsoft Office 365
Experience with networking is a plus
Experience with telephony/UC systems is a plus
Experience ITIL processes is a plus
Certifications (MSCA, A+, ITIL, etc.) a plus
Candidates must be eligible to work in the United States without limitation

Magellan Jets offers a comprehensive and competitive benefits package including Medical, Dental, Vision, Long-Term Disability 401K, life insurance, and Flexible spending option.

Please email cover letter and resume to [email protected]

Should you be selected for further consideration, we will be in touch with you directly. Due to the large volume of applications we receive, we will only be able to contact again those who are being most actively considered for a position.