IT Help Desk


Employment Status: Full-time/Exempt*
Job Type: Full-time
Experience: 2+ years (Preferred)
Work Location: Quincy, MA

– 2+ Years working with Apple machines | Networks | Office 365
– Experience utilizing phone first support
– Experience utilizing and online support ticket based system
– Experience working in an Agile environment is a plus

Reporting to the Director of Technology, you play a vital role in the organizational growth. The perfect candidate thrives in a fast paced environment, works independently, and loves the challenge of assessing incidents and applying solutions that provide superior technical support to our team. As a member of our team, you will work collaboratively with engineers acting as a first point of contact for IT support needs. This includes user management, mobile device provisioning and assistance, workstation imaging and maintenance, and user and troubleshooting and triage for network, operating system, and general computer use issues. This position is available immediately with the opportunity for future growth. 


You are an energetic person who really enjoys learning, problem solving and determining the root cause. You have the capability to think on your feet, build rapport with team members. Day-to-day trouble shoo


Magellan Jets offers a comprehensive and competitive benefits package including Medical, Dental, Vision, Long-Term Disability 401K, life insurance, and Flexible spending option.

Please email cover letter and resume to [email protected]

Should you be selected for further consideration, we will be in touch with you directly. Due to the large volume of applications we receive, we will only be able to contact again those who are being most actively considered for a position.

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